Refund & Cancellation Policy

You may cancel your Peakwise subscription at any time. Cancellations take effect at the end of your current billing period — you retain full API access until that date. There are no cancellation fees.

To cancel, use the Stripe customer portal (link sent in your subscription confirmation email) or email [email protected] and we will cancel on your behalf within one business day.

Subscription fees are non-refundable except in the following circumstances:

• Service outage. If the API is unavailable for more than 24 consecutive hours in a billing period due to an issue on our end, we will issue a prorated credit for the downtime.
• Duplicate charge. If you were charged twice for the same period, we will refund the duplicate charge promptly.
• Founding member satisfaction guarantee. Founding members (accounts created before September 1, 2026) may request a full refund within 14 days of their first paid charge, no questions asked.

Refund requests outside these cases are evaluated individually. Email [email protected] with your account email and a brief description.

The Explorer tier is free and does not require a payment method. You can use it indefinitely within the rate limits. No cancellation is needed — simply stop using the API.

Email [email protected] and we will respond within one business day.